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Thread: Warn Declined Warranty do to Syn rope!

  1. #1
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    Warn Declined Warranty do to Syn rope!

    I have a customer who in running a 3 year old Warn HS9500i. Last season changed to 3/8" synthetic rope. This winter he noticed a dent in his winch drum. There is a clear stress indication mark on the drum the whole way around and a quarter size depression in the drum ( it is not twisted ). This is about 2" from the non motor end of the drum.
    The winch was brought into my Warn Authorized Service Center. They contacted Warn about warranty and were told that Warn will not warranty damage to the drums on there winches if you use synthetic rope, even their own brand.

    Has anyone had a drum issue like this or have any idea how synthetic rope could cause damage to the drum, where Wire rope will not?

    We are trying to hold Warn to there Warranty, but I have never heard of or encounter this.

    Anyone got anything to add?

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    sounds like another warranty screwover
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    how cheap is that? best to luck DVS in making them pay up. i don't see what the diffrance in rope/wire would be. to me i think the wire woulden't strech as much. but thats just me
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    you should just have somebody else put in a clame saying that it was just the normal wire

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    i would think the rope would stretch thinner, therefor have less surface area to spread the weight across the drum, bit of a "stretch" (punny) but the only thing that comes to mind. Also, not giving warranty while using their own synth. rope is retarded imo.
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    Warn asked the Service center to check for Rope Residue on the drum. We never told them it has Synthetic on it, they told us!!!

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    that sounds like pure BS

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    Its my winch that we are talking about and Warren just called back. they now are saying that they will warranty it as a good jester to me, but the Syn rope is still the reason for the failure, it happens once in a blue moon they say.

    to try a prevent this they say the line must be put on under load.

    Oh like most companies Warren said no receipt = no warranty.

    Now all I need to do is find someone to give me a copy of a receipt for a 9500 i, since I got this one used and dont have the bill of sale.
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    Good to here!!!! That Warn stepped up, even though I still cant fathom how the syn rope can do the damage I saw on your drum!!

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    I am sure I still have my receipt. I will check the box tomorrow

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    was the winch ever hooked to another vehicle then yanked like a strap?
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    Ah No, thats what recovery straps are for, in fact I would guess it had not been used more than 2 or 3 times with the rope on it.

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    does warn specifiy anywhere that the warranty is void if syn is used, even their own?
    one of these days...

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    I had synthetic rope crush my drum on my warn 9.5ti
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    everybody who has syn rope on the winches should check them... and respool them according to Rock Rash's convo with Warn

    did the winch fail while pulling? or was it discovered during and inspection?
    Last edited by Rando; 01-14-2009 at 09:36 AM.
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    It depends what warranty you look at. When I bought my winch the warranty card has no mention of syn rope, cause it was not commonly used. There current warranty says that their " winch rope" is the only warranty approved rope for use with Warn winches. ( which is not what was verbally said to Rock Rash).

    I would say based on the info I have gotten that Drum fatigue or crushing while using non Warn Synthetic rope, will NOT be covered under the Lifetime warranty.

    But it also goes to show that if you fight a little, you can get them to honour it. Good on Warn for stepping up!! But if this is the case, there should be a huge Warning on there website, catalogs, etc that installing Rope may void your warranty.


    Spike1, Was it covered under warranty?
    Last edited by dvsjeep; 01-14-2009 at 09:43 AM.

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    The winch did not fail, it was discovered during a re-spool at camp, IIRC

    Good advice to check your winches if your running rope, The last thing you need is a winch drum letting go under a full pull.

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    Another thing to mention is that we should still practice our safe distance from the rope when pulling due to this. if possible incorporate something into your bumper so that if the drum were to let go that it would be stopped by the bumper, mine is set up like that.



    Please unspool and check as was mentioned before.

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    good advice! Is there a winch safety sticky on here anywhere.?

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    i was shootin the sh!t with them about a cable issue a long time ago, prior to them makin syn. and was told they would not warenty anythign wiht syn rope as the steel cable is nessessary for heat distribution?!?1:confused: then a bit later on they came out with theit own brand of rope they're wierd
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